STP2 Migration Error
Hi there
I am trying to migrate to STP2 from STP1. I am going into the Payroll module in my browser, selecting "Single Touch Payroll Reporting" from the dropdown menu. Then selecting the green "Get Started" button and then the green "Check my payroll information" button. It then returns and error Oops something went wrong, refresh browser or contact support. Screenshot of error attached.
I have spent 3 hours (so far) on hold on the support line. I got through once to be then cut off and once where the person said they did not know what the issue was and would email me a guidenote. I did not receive anything from them. It appears to me that my file is corrupted in some way and cannot complete the process. I would dearly love to know if anyone else has had the same issue and how/if it as been resolved.