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SMPENG's avatar
SMPENG
Experienced Cover User
11 months ago

Unable to process 1st payroll for FY24

When trying to process payroll for WE 02/07/23 I receive the error "unable to connect. There's been a problem connecting to Accountright Live. Possible causes include: - an issue with your internet connection. - the company file is being upgraded or restored. - the AccountRight Live service is undergoing maintenance". There is no issue with our internet. Have tried to call MYOB support but after selecting options I get the recorded message saying that they are having problems with their phone lines and then hangs up. Please advise solution as payroll needs to be processed.

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  • Precision21's avatar
    Precision21
    Experienced User
    11 months ago

    Hello did you get any assistance in trying to solve this issue?  we use AccountRight and have the same issue as well

    • SMPENG's avatar
      SMPENG
      Experienced Cover User
      11 months ago

      Precision21 nothing at all. still unable to process anything. on hold with MYOB now.

      • Precision21's avatar
        Precision21
        Experienced User
        11 months ago

        same here thank goodness I discovered this problem today when I only need to pay one employee as tomorrow I have about 270 employees to pay, Not Happy Jan :(