Unable to process pays in the new payroll year

[747791]

System.ArgumentException - MYOB Community

Unable to process pays in the new payroll year - MYOB Community

Hello

I have not been able to process pays in my locally stored (offline) company file since 01/07/21.  I have finalised STP for 2020/21.  Accountright Error comes up "Something is wrong and Accountright needs to close".  When clicking on the check for a solution it comes up with System.ArgumentException. I don't have an Active AccountRight Live Subscription with a free space.

Last 4 digits of my serial number are 1748.  I assume this issue has not yet been resolved as I have not had a program update.

Thank you

[747791]

Build: 2021.3.24.4119

Local

Serial Number: 1748

Company file ID: 1

[Steven_M · Accepted solution]

Hi @747791 

Looking at your account, I can see that company file ID 1 is currently using Payroll Reporting as part of the active AccountRight subscription on your account. As the company file that is generating the error is company file ID 1, I would recommend uploading that company file to cloud to process the pays. This can be done via File>>Go Online (Upload this File). Once upload to that cloud, you should be free to process those pays without error.

Do let us know how you get on and if you require further assistance.

[747791]

Thanks for your response.

Will my file remain in the cloud once I restore it locally?  Is there a way of deleting the 'online' file?

Also will I have to upload / or process my pays on the online file each week?  Or will this resolve the problem for my 'offline' file once I have restored it?

Thanks

[Steven_M]

Hi @747791 

My understanding is that once the company file has been moved online and a pay has been processed you would be free to use that company file locally again. Should this be required it would be a case of backing up the online file (File>>Backup). Once that backup has been completed, restore that company file locally (File>>Restore). 

When that file has been made locally and you are happy we can arrange for the company file to be removed from the cloud if required. Do let us know and we can start that process for you.

[747791]

Hi

Yes thanks the error has now been resolved and I can process payroll locally with the restored file.

Could you please arrange to remove my file from the cloud.

Thank you.

[Steven_M]

Hi @747791 

Great to hear that process has worked for you.

In terms of removing that online file, we do need to confirm a few company details as such I have sent you a private message to arrange for that.