unable to process payroll-System.ArgumentException

[Fay]

Hi there,

I have the same issue as others. I already restarted MYOB many times. The problem is still there. 

I do have an Active AccountRight Live Subscription with a free space but there is an old one there. Could I please delete the old one and upload the latest one instead? Maybe it's the faster way to resolve the problem.

Or if the local one can be fixed. 

Hope someone can help. Thank you.

Message below:

Code:
System.ArgumentException

Message:
An item with the same key has already been added.

AccountRight 2021.3.24.4119

Last four digital Serial number: 3584

Local

company ID: 1

Regards,

Fei

[Fay]

Hi jlo63,

I have the same issue. I already restarted MYOB many times. The problem is still there. 

Message below:

Code:
System.ArgumentException

Message:
An item with the same key has already been added.

Hope someone can help us. Thank you.

Regards,

Fei

[Steven_M · Accepted solution]

Hi @Fay 

Looking at your account I can see that we do have a copy of Company File ID 1 located in the cloud. I assume based on your post and the version of the file that it is an older copy of the file. As such, you would want to complete the following process to place that company file in the cloud so that you can process those pays:

1. Open the local company file - as you normally would.
2. Go to File>>Backup and take a backup of that online file.
3. Once that backup has been completed, go to File>>Restore OR select Restore a backup file from the Welcome Window.
4. Choose that backup file and select to Restore online using AccountRight Live.

What the above process will do is take a copy of the offline file and restore that online so that the pays can be processed. 

Should you not wish to retain the company file online, you would be looking at doing the above process again but this time backing up the online file and restoring it locally i.e. in a library on your computer/network.

[Fay]

Hi Steven,

Thank you for your reply.

It works now. But really want to know if still can process payroll next time via local file? Thanks.

Regards,

Fei

[Steven_M]

Hi @Fay 

Terrific, great to hear that you have now managed to process those pays.

After those pays have been processed in the online file, you are welcome to move that company file locally and process those pays as intended in that offline copy going forward. The process to move that online file locally is a similar process to moving it online (in your case). You would want to go to File>>Backup and backup the online file. Once that backup has been taken, select to restore that file locally - File>>Restore and restore into a library on your computer/network.