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KarenHall's avatar
KarenHall
Experienced Partner
3 years ago

Cannot produce the Sales (Salesperson Summary) Report

Is there a reason why the Sales (Salesperson Summary) Report is unable to be run?  It seems to be a regular occurrence.

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  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    2 years ago

    Hi KarenHall 

     

    Can you please give details of what error you're getting while trying to run this report and if you're running it in the desktop version ? 

    • KarenHall's avatar
      KarenHall
      Experienced Partner
      2 years ago

      It just times out on the Desktop Version.

       

      On the Online version it says 'Something went wrong' try refreshing your browser (Customer Sales Report).

       

       

      • Komal_S's avatar
        Komal_S
        MYOB Moderator
        2 years ago

        Hi KarenHall 

        As it's timing out, can you try to shorten the date range before running the report and let us know if it then displays? This can help us identify if the timeout needs to be extended, and if possible, try running the report on both the desktop and browser version again.