Customer Statements Blank
I recently sent end of month statements and our customers have advised that no transctions appear on them. They are completely blank. I have checked tht these customer do in fact have balances and th...
Forum Discussion
Hi cass1906
You are welcome to send that information through in a Forum private message to me.
Please note: that using this method you would need to ensure that information is contained within image files and use the Photos button when composing the message.
Hi cass1906
Thank you for providing that screenshot.
Looking at that screenshot, it certainly seems like those statements are blank when data should be added. I can see that you are using a customise statement form, do you know if the same thing occurs on one of the default forms i.e. the Pre-Printed or the Plain-paper? (form can be adjusted by updating the Selected Form for Statement in the Advanced Filters of the Print/Email Statement window)
I can also see you are using the 31/01/2023 for that statement date, do the transactions show when run for a later date i.e. 16/02/2023?
It happens from time to time and if i printed a statement today it all shows as it should. What I was hoping is to stop blank statements going to customers when they shouldnt be blank. Because it doesnt happen eahc and every time I assume it is a MYOB issue and not my template.
Can you please provide me with an update. I have previously submitted the docs you requested privately.
Hi cass1906
Generally speaking, when it happens randomly and can't be replicated it would be a matter of trying to narrow down factors that could be at play to determine if what does cause that situation to occur:
For example,- You are printing the statements, does the same thing occur if you email them? If you do email them, are you using Outlook to email or the online email functionality? Does the same thing occur if you use the other method
- Do you get the same situation occurring if you complete that process from another computer?
- Do you only get it for one particular set of customers?
- Do you only get that situation if you have used a certain type of transaction or item...?
- Have you tried the default form to see if they encounter the situation?
- Do you have any third-party applications running at the same time as generating those statements? If so, do you get the same situation if its not running?
- Do you get the same situation occurring if you are actioning that request at another time?
- If you select less customers to produce the statements do you get the same results?
As you can see there a number of different variables that would have to be taken into account before we can look at investigating it further fully at our end. However, do look at trying to do some narrowing down of the certain circumstances when it does occur then we can look at working with you further to help identify what could be causing that situation.
