Hi cass1906
Generally speaking, when it happens randomly and can't be replicated it would be a matter of trying to narrow down factors that could be at play to determine if what does cause that situation to occur:
For example,
- You are printing the statements, does the same thing occur if you email them? If you do email them, are you using Outlook to email or the online email functionality? Does the same thing occur if you use the other method
- Do you get the same situation occurring if you complete that process from another computer?
- Do you only get it for one particular set of customers?
- Do you only get that situation if you have used a certain type of transaction or item...?
- Have you tried the default form to see if they encounter the situation?
- Do you have any third-party applications running at the same time as generating those statements? If so, do you get the same situation if its not running?
- Do you get the same situation occurring if you are actioning that request at another time?
- If you select less customers to produce the statements do you get the same results?
As you can see there a number of different variables that would have to be taken into account before we can look at investigating it further fully at our end. However, do look at trying to do some narrowing down of the certain circumstances when it does occur then we can look at working with you further to help identify what could be causing that situation.