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FortScratchley's avatar
FortScratchley
User
2 years ago

Customised Remittance Advice not printing

I have customised numerous Remttance Adises but the one that prints is the original. I have tried every advise given. How can I get my customised advices to print or email?

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  • Yanike_S's avatar
    Yanike_S
    MYOB Moderator
    2 years ago

    Hi FortScratchley 

     

    Thanks for your post. If you go to Print/Email Remittance Advices and click on Advanced Filters... you should be able to select the customised form you created. Make sure that you don't have any forms with duplicate names.

     

    If you are still having issues, could you clear the AccountRight cache, try again and tell me exactly the steps you are taking, ideally with accompanying screenshots?

     

    Read more about this here: Print or email remittance advices.