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Trevor2's avatar
Trevor2
Contributing User
4 months ago

Delete Ledger Transactions - Connection error

Contacted the support line on 2nd February seeking help to delete some 13 transactions that had been created in MYOB by Amaka.  There were quite a few transactions that we were able to successfully delete from our Square Balance Account, however, 13 transactions from 17th January to the 29th January will not delete due to system showing "Connection Error".  As a result of my phone call on 2nd Feb the support person was unable to resolve the issue and sent me the following email instructions: 

Please use the link below to fix your connection error in Accountright.

https://www.myob.com/au/support/myob-business/get-help-support/error-connection-error

Thank you for contacting MYOB Customer Service 

 

This process has been followed with our IT Consultant without any joy which we thought might be the case.

I have attached a log showing details which may be helpful to aid in resolving this issue along with a ledger printout of the transactions we need to delete.

Your early assistance in resolving a fix for this problem would be appreciated.

 

Trevor Hansen

Barmera Golf Club

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  • gavin12345's avatar
    gavin12345
    Ultimate User
    4 months ago

    Hi Trevor2 

     

    Deleting these transactions is causing a problem in the file which causes it to 'disconnect'. Rather than deleting the transactions you could try to either reverse them, or enter a new transaction that effectively reverses them. Alternatively you would need to get MYOB to do this for you, or a MYOB specialist to do this for you. PM me if you want contact details of a MYOB specialist who can help delete the oroginal transactions.

     

    Regards

    Gavin