Invoice Reminders Function not Working

[q_man_snowflake]

Good morning

Today I've tried to access the Invoice Reminders but the window comes up blank and doesn't seem to be working. Can somebody help? 

Thank you.

[Isaiah_C]

Hi @q_man_snowflake,

Thank you for reaching out to us and I do apologize for the inconvenience it may have caused. Our development team is still trying to fully resolve the issue that's why some features are still affected. May I have the screenshot of the page so I can further look into this and provide you with the best resolution.

Please let me know if you need further help.

Kind regards,

Sai

[q_man_snowflake]

thank you for your reply. Please find attached

[q_man_snowflake]

Just touching base tp see if you have any solutions to try as of yet? thank you.

[Princess_R · Accepted solution]

Hi @q_man_snowflake,

Thank you for reaching out. I'm sorry to hear that you're still experiencing this issue. I appreciate your understanding about this.
 
In this matter, can we ask you to please try to access your account in the browser and see if the invoice reminder is still not working? Please let us know so that we can raise it with the relevant team for further investigation.

Cheers,

Princess

[q_man_snowflake]

Hi there

yes, i can see that i can set up settings via the online portal. thanks for your help.

[Princess_R]

Hi @q_man_snowflake,

Thank you for the update. It's great to hear that you're able to access it via browser. Please don't hesitate to create a new post again if you need help in the future. I'm more than happy to assist.

Cheers,

Princess

[dyann]

I am having the same issue, I feel we should not have to go to the browser to change the settings.  MYOB is a costly product so ease of use should be a priority - just a thougtht

[Celia_B]

Hi @dyann,

Thank you for your post and welcome to the Community Forum.

We appreciate you for flagging this to us. We are are aware of the situation that AccountRight Desktop where the invoice reminders will not load successfully. This is something that we have passed across to the relevant team for further investigation. Meanwhile, if you are experiencing this issue, we do recommend to try it on a browser. We appreciate your patience and understanding during this time. Apologies for this inconvenience. 

If you need further assistance or if you still have questions or concerns, please feel free to create a new post. We are happy to assist. 

Kind Regards, 

Cel

[Celia_B]

Hi @dyann,

We hope this message finds you well. We would just want to check back with you regarding your concern. If you still require assistance with this, or if you have other questions or concerns, please feel free to create a new post. We are happy to assist. 

Kind Regards, 

Cel