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yobers's avatar
yobers
Trusted User
3 years ago
Solved

Invoice didn't save

I just created a lengthy and compicated invoice. After clicking the 'save' button it came up with a message saying 'Invoice has been saved'. So I navigated back to the main invoices page only to find that it hadn't been saved. Great. Now I will be concerned everytime I save an invoice as to whether it actually has or not. Why did this happen??

  • Yanike_S's avatar
    Yanike_S
    3 years ago

    Hi yobers 

     

    Thanks for your post.

     

    When an invoice is saved, it should appear on the invoices list. Have you made sure to reset all filters and have a wide date range? Such as my example below:

     

     

    If this is not the case for you, could you send me a screenshot of an invoice you are trying to save and is not appearing on the invoice list?

     

    Let me know how you get on!

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  • yobers's avatar
    yobers
    Trusted User
    3 years ago

    I have since saved more invoices and none of them are showing up in the invoice list. I tried using a different browser but that hasn't helped either.

  • Yanike_S's avatar
    Yanike_S
    MYOB Moderator
    3 years ago

    Hi yobers 

     

    Thanks for your post.

     

    When an invoice is saved, it should appear on the invoices list. Have you made sure to reset all filters and have a wide date range? Such as my example below:

     

     

    If this is not the case for you, could you send me a screenshot of an invoice you are trying to save and is not appearing on the invoice list?

     

    Let me know how you get on!

    • yobers's avatar
      yobers
      Trusted User
      3 years ago

      Thanks Yanike. Yes you were right, the solution was as simple as extending the date range filter. However because I have never had this issue with the previous version of MYOB Essentials, I didn't even think to check it. I've never had that problem using the previous version. Sorry if I sounded a bit frustrated in my original post! I am encountering many little hiccups and flow problems using the updated Essentials framework and it's costing me a lot of extra time. Is there any option of reverting back to the previous MYOB Essentials format? I found it to be much better system than the updated version. 

      • Yanike_S's avatar
        Yanike_S
        MYOB Moderator
        3 years ago

        Hi yobers 

         

        I am sorry to hear you are having issues with the upgrade version of Essentials. It is not possible to revert back to previous version of Essentials. Please don't hesitate to ask your questions about the new platform on the forum. We do believe it is a true upgrade and we will try to solve any issues you encounter.