Payment deleted but still $0 balance on bill

[Melson2016]

Hi 

I have had a client delete a payment of a purchase and the total of the bill is still saying $0 is due instead of the USD25,000 that should be outstanding. I have attached a photo. This 25k was a deposit paid 31/3/23.

I have attached a photo the bill total is USD81,063.13 there were 2 deposits 25,000 31/3/23 and 40,000 24/11/23 the final payment of 16,063.13 12/1/24. 

The total don't match but I am just not sure how I sould fix this?

The bank is out of balance the 25k deposit but I have nothing to apply it to? The Deposit paid account 1-1300?

I have tried to delete the 40,000 payment and start agian but I can't delete that payment?

Any help would be appreciatate 

[Mike_James]

Hi @Melson2016 , I'm surprised that the $25000 deposit payment has been deleted,  but since $65000 has been transferred from the deposits account, I think you should record a spend money in NZD allocated to the deposits paid account, as you suggested. The spend money should be the NZD amount to balance.

[Doreen_P]

Hi, @Melson2016

Thanks for your post, and we're sorry for the delayed response.

This issue may require more screenshots so we can further assist. Kindly open the bill by going to Purchase register > Look for the bill in the open or closed bills tab > Open the transaction > Click History and then take a screenshot of it. Make sure to remove any sensitive information before posting in the Forum.

We are looking forward to your response.

Best regards,

Doreen