Hi JuliaL
Sorry for the delay in response. So I know I am on the same page - you mentioned Essentials in your original message, but in your most recent message you mentioned using the "old desktop version", so I just need a little clarification - are you using AccountRight Desktop, AccountRight Browser, or Essentials?
Depending on the version, we do have a script which I can run on your file which may resolve the issue and allow you to import that information.
To do this, can you send me a Private Message with:
- Your serial number (or client ID)
- Account name
- Primary contact name
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.