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KR2020's avatar
KR2020
Contributing User
5 years ago
Solved

Shipping address on Packing slip not displaying

Hello - We have just recently upgraded to MYOB 2020.1 and moved our company file online.  Couple of teething issues.  

On the CUSTOMER card file - they have a Bill to: address and the Ship to: address is blank.  

When the packing slip is printed, some customers will display the Ship to: address equal to the Bill to: address, whilst others are blank.  

Is there any way to rectify the automatic duplication of Bill to: address, without having to manually add (copy) the Bill to: address to the Ship to: address in their Card/s?

Thank you 

  • Komal_S's avatar
    Komal_S
    5 years ago

    Hi KR2020 

     

    Apologies for the delay in response.

     

    Unfortunately, the only way to change the value for Ship to field is by doing so in the cards. The only other alternative is if the address is same for both Bill to and Ship to fields, and only Ship to field needs to be printed on the packing slip, you could enter the Bill To field in the customised form and rename it to Ship to. 

     

    Let me know if you have any questions on this.

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  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    5 years ago

    Hi KR2020 

     

    Apologies for the delay in response.

     

    Unfortunately, the only way to change the value for Ship to field is by doing so in the cards. The only other alternative is if the address is same for both Bill to and Ship to fields, and only Ship to field needs to be printed on the packing slip, you could enter the Bill To field in the customised form and rename it to Ship to. 

     

    Let me know if you have any questions on this.