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suzannengiv's avatar
suzannengiv
Contributing Cover User
2 years ago

is myob down now - tues 6th sept

hello, i am trying to run some report, but myob keeps freezing. i have closed down and restarted twice. is it currently down.

thanks

 

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  • ChrisMYOB's avatar
    ChrisMYOB
    Former Staff
    2 years ago

    Hello suzannengiv 

     

    Is this happening to all reports or just some?

     

    I would suggest following this helpful post about clearing the AccountRIght Cache which can improve the performance.

     

    Most of the time, if the reports are freezing and AccountRight closes, it is due to timeout issues. Seeing that your files are online I would suggest that you take a backup of your company file and restore these locally. Once restored, you should be able to run the reports with no issues. 

    I have attached a Help Article about backing up and restoring company files which will provide a detailed guide on the steps to do these tasks. 

     

    Please let me know how you go.