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sueby01's avatar
sueby01
Experienced User
2 years ago

order to bill with disbursement

I had entered a purchase order and converted to bill incorrectly. I reversed it (as per previous threads) i have applied payment to new order but when i have re-entered again i would normally -1 x disbursements for difference in international freight costs but it is now showing as short paid $11k. I have tried myob phone support with no success. I cannot receive my stock into inventory until i can figure it out. 

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  • SamaraM's avatar
    SamaraM
    Former Staff
    2 years ago

    Hi sueby01 

     

    As the first step for troubleshooting, I recommend clearing the browser cache which can resolve some odd display behaviour in AccountRight.

     

    If that doesn't help, could you also send through a screenshot of the history and the recap window to give us a clearer picture of the transactions?

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.