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Payroll Information not reported to the ATO

Teonn
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Payroll Information not reported to the ATO

Payroll Reporting is not working.  It keeps coming up with

 

PAYROLL INFORMATION NOT REPORTED TO THE ATO. 

This pay has been recorded, but we couldn't report this payroll information to the ATO.

Report this information later via Payroll, Payroll REporting.  Learn How.

GOT IT

 

The last ones that were reported were early September.  I have sent emails to MYOB with no response.  I also phoned but was on hold 1hour 48mins.  Hoping someone can help on this forum.

 

I am up to date with the latest software downloads.

 

10 REPLIES 10
Ryan_B
Partner
15 Posts
Partner
Australia
Partner

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Re: Payroll Information not reported to the ATO

What version of Windows are you running?

Ryan_B
Partner
15 Posts
Partner
Australia
Partner

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Re: Payroll Information not reported to the ATO

fyi I has a similar issue, I had to use MYOB on a newer OS (in my case a Remote Desktop Server 2016) and it worked

ChrisMYOB
MYOB Moderator
1,471 Posts
MYOB Moderator
MYOB Moderator

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99Kudos

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Re: Payroll Information not reported to the ATO

Hello @Teonn 

 

Welcome to the Community Forum. 

 

Our investigations have found while it works in the web browser, the error happening on through the desktop application is due to not being on a supported version of windows. 

 

Please make sure you are on a supported version of windows for your software. If you are not on any of the listed you will need to update. You can check our system requirements here.

 

If you are on a supported version, can you please send me a Private Message containing: 

  •  Business name
  • Serial number
  • Company file ID
  • Screenshot of the windows version you are on

Kind regards,
Chris

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Kel1010
1 Post
Cover User
Cover User

1Posts

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Re: Payroll Information not reported to the ATO

How do i private message you? im having this issue when manually processing pays. My windows system is upto date. Thanks

IhateMYOBupgrad
Experienced Cover User
27 Posts
Experienced Cover User
Experienced Cover User

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Re: Payroll Information not reported to the ATO

@ChrisMYOB 

 

Sorry but that's not true.  According to your system requirements it should work on server 2012 but it doesn't.

 

Operating System

  • Microsoft Windows 11
  • Microsoft Windows 10
  • Microsoft Windows 8.1
  • Windows Server 2019
  • Windows Server 2016
  • Windows Server 2012

This was reported weeks ago https://community.myob.com/t5/AccountRight-Staffing-and/Cant-submit-STP-report-to-ATO-nor-connect-to... and we are still having the same issues

 

skihappy
Experienced Partner
25 Posts
Experienced Partner
Australia
Experienced Partner

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Re: Payroll Information not reported to the ATO

also not working on windows 8.1 (PC soon to be upgarded to 10)

ChrisMYOB
MYOB Moderator
1,471 Posts
MYOB Moderator
MYOB Moderator

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99Kudos

164Solutions

Re: Payroll Information not reported to the ATO

Hello @Kel1010 

 

Welcome to the Community Forum.

 

You will only be able to Private Message a Moderator when asked for information. 

 

Are you able to provide some more details, when you are having issues manually paying, is it the same error as on this thread or are you getting something different?

 

If it is the same error, and you have your windows up to date, can you please send me a 

Private Message containing: 

  •  Business name
  • Serial number
  • Company file ID
  • Screenshot of the windows version you are on

Kind regards,
Chris

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

SharonKI
5 Posts
User

5Posts

3Kudos

1Solutions

Re: Payroll Information not reported to the ATO

I am having the same problem and have done so for the past 3 weeks.  We are using Windows Server 2012 and AccountRight SE 2022.9.

 

Please help MYOB as the ATO will fine us if we don't report to them each week.

 

Annika
3 Posts
Cover User
Australia
Cover User

3Posts

1Kudos

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Re: Payroll Information not reported to the ATO

Hi Chris

I too have experienced the same problem.  Were you able to assist with @Teonn and @Kel1010 with their issue?  Thanks.

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