Hi everyone ---------------------------------------------------------------------------------------------------------------------- Update: 01/07/2020 - Clients will be able to process their pays from 10am EST today ---------------------------------------------------------------------------------------------------------------------- There has been some confusion around processing pays for July 2020 in AccountRight 2020.2. I hope this clarifies it but if you do need help please don't hesitate to start a new post. In AccountRight 2020.2 rolling over the payroll year and uploading the new tax tables is done automatically by the software at the start of the new financial year. As such, you won't be able to process pays with a July payment date until 1st July, when that roll over process will have occurred. When trying to process a pay run with a payment date in July and the system date is June, you will receive the error message You can only enter pays for the current or previous financial year. This is because the system has not rolled over to the new payroll year, ie 2020-21. This error message is NOT referring to the financial year in your company file (Setup>>Company Information) so please do NOT close your financial year. We do recommend that users always check with their accountants prior to closing the financial year. The message is an intentional change in the process, as the system does not allow for pays to be processed in a future payroll year. However, we do understand the wording may cause some confusion and we do apologise for that.

Hi Everyone Thank you for your comments and patience in relation to this enquiry. We have shared these with our product teams to look at making potential changes for future payroll years. AccountRight 2020.2 will now allow pays to be processed for the 2020-21 payroll year (was from 10 AM AST - 01/07/2020). Clients have also experienced a negative leave message when processing their first pays in the new year with AccountRight 2020.2. More information on this topic can be found on Leave entitlement warning message when processing pays in AccountRight 2020.2 As this situation has been resolved we have locked the comments on this thread. Should you have an enquiry relating to processing pays in AccountRight 2020.2 or another enquiry we do recommend starting a new post on this Community Forum.

Hi there, This is a huge issue for my payroll. Ineed to process payroll for 230 staff members all with the pay date of 1st of July 2020. It is impossible to get this done on the 1st of July when that is when the pays are supposed to go into each employees bank. Normally we transfer the pays the day before just to ensure the money hits each bank on the 1st, employees have scheduled payments to come out and we try to be helpful with that. This in turn is going to affect each and every one of our employees, and i can't even give them much notice. You need to be able to process payroll in advance. Our fortnight period is 15/06/20 - 28/06/20 with a payment date of 1st of July 2020. I have sent off all my payroll information to the ATO for FY 19/20, i need to process my first payroll for FY 20-21 Anyway, I've only just realised this is an issue this morning when i am about to start processing. This has now caused major issues for us. Not impressed MYOB!!!

Useless and not helpful answer.We need to process the pay when we are in the office.I have to process payroll for my client today, for Wednesday 1st July.What if the HELP portion of PAYG has changed? No idea what to pay individual staff.This is not good enough MYOB.Ususal "wonderful" updates that just make MYOB worse and worse.The old desktop accountright was good, the online versions just get worse and worse. And you are held by the short and curlies with monthly payments, a rip-off.

I don't think changing the date in the system is a solution and won't be doing that. Why on earth would you suggest that and then follow up that it's not recommended? I also don't think waiting to enter the payrun data until the 1st of July is a solution ... in my opinion that is fraught with the opportunity to make mistakes and applying for an operational deferral from STP reporting - what nonsense! I thought updates were there to make life easier, not harder! Our Director is on holidays and one of our teachers has to come in especially on the 1st July to simply ensure staff can be paid on time ... ridiculous!

This is a bit annoying as we are not all available to actually enter our payroll info on the 1st July - and as we have to enter and send (STP) before the payment is actually made - this makes it a bit difficult for us as we pay on a Wednesday and the 1st July happens to be a Wednesday.It's not much help doing an update that actually makes it more difficult to get your work done.

I too think that this is a big problemI always go away this time of year - I have kids and it is school holidays. I am the only person who does payroll for our business and I always set up payroll in advance before going on holiday and have done for years.MYOB really needs to consider the impact this has on small business at this time of year

Unable to process payroll for July 2020

248 Replies

Replies have been turned off for this discussion

Anita_D
Contributing Cover User
4 years ago
Hi there,

This is a huge issue for my payroll. Ineed to process payroll for 230 staff members all with the pay date of 1st of July 2020.

It is impossible to get this done on the 1st of July when that is when the pays are supposed to go into each employees bank. Normally we transfer the pays the day before just to ensure the money hits each bank on the 1st, employees have scheduled payments to come out and we try to be helpful with that. This in turn is going to affect each and every one of our employees, and i can't even give them much notice.

You need to be able to process payroll in advance. Our fortnight period is 15/06/20 - 28/06/20 with a payment date of 1st of July 2020. I have sent off all my payroll information to the ATO for FY 19/20, i need to process my first payroll for FY 20-21

Anyway, I've only just realised this is an issue this morning when i am about to start processing. This has now caused major issues for us.

Not impressed MYOB!!!
- UCA
  Experienced Cover User
  4 years ago
  I also process the pays the day before the payroll needs to hit employee bank accounts. And their payday is 1st July. To find out today that I cannot process the payroll today as I normally would is beyond frustrating. And I don't work Wednesdays, so I am absolutely furious about this ridiculous change!
- Steven_M
  Former Staff
  4 years ago
  Hi Everyone
  
  Thank you for your additional comments on this topic.
  
  We've passed on those comments to our team. At this time, payroll transactions for the 2020-21 payroll year will be able to be processed in AccountRight 2020.2 from 01/07/2020.
  - Tanialmm
    Experienced Cover User
    4 years ago
    My other problem with this is that MYOB is getting a bad rap for introducing new features, without testing them properly and then not fixing the problems that occur in a timely manner. I can only think that the people doing these updates have no contact with the real world and don't take into account how a small business operates.
    When looking for jobs online, most of the positions nowadays are using Xero which I am not familiar with. I really like using MYOB when everything is running properly but I feel like more and more businesses are using Xero and this may be something I will need to train myself up on in the future if I ever wanted a new position.
Jeez
User
4 years ago
Useless and not helpful answer.
We need to process the pay when we are in the office.
I have to process payroll for my client today, for Wednesday 1st July.
What if the HELP portion of PAYG has changed? No idea what to pay individual staff.
This is not good enough MYOB.
Ususal "wonderful" updates that just make MYOB worse and worse.
The old desktop accountright was good, the online versions just get worse and worse. And you are held by the short and curlies with monthly payments, a rip-off.
- SarahJB
  Contributing User
  4 years ago
  I have to agree with the comments so far, we need to process payroll today!! as a small business we do not always have people available on other daye to get this done, we have always processed pays early and this hads never been a problem before, is this to be an ongoing problem!!!!
  
  As I have mentioned before in questionaires you have sent I am begining to wonder what I am paying a subscription for, updates that we do not need. My accountant is trying to convince me to move to another accounting software program and I am seriously considering it.
  
  Sterp up your game or at the very least let people know what is happening with the program that can create problems rather than them having to go searvhing for the reason why, communication is FREE.
  - SarahJB
    Contributing User
    4 years ago
    Excuse the spelling very frustrated.
    Someone mentioned previously that there is a possibilty that we could process payroll using the current finacial year date (30/6/2020) and then reprocessing after 1st July, does any know of the potential PAYG issues this could create if you have already sent the 19-20 Payroll finalisation to the ATO, or if this is even possible?
    Sarah
- Rin1
  User
  4 years ago
  Not happy MYOB. Maybe you need to put a little more thought about how things opperate out in the real world. Now I have to travel 70km tomorrow for 30 minutes work!!! Well done!!
- UCA
  Experienced Cover User
  4 years ago
  Xero looks better and better every day ...
Tanialmm
Experienced Cover User
4 years ago
This is a bit annoying as we are not all available to actually enter our payroll info on the 1st July - and as we have to enter and send (STP) before the payment is actually made - this makes it a bit difficult for us as we pay on a Wednesday and the 1st July happens to be a Wednesday.
It's not much help doing an update that actually makes it more difficult to get your work done.
- Kelie
  User
  4 years ago
  I totally asgree it is very poor form MYOB
  Tanialmm wrote:
  This is a bit annoying as we are not all available to actually enter our payroll info on the 1st July - and as we have to enter and send (STP) before the payment is actually made - this makes it a bit difficult for us as we pay on a Wednesday and the 1st July happens to be a Wednesday.
  It's not much help doing an update that actually makes it more difficult to get your work done.
- SDS
  Experienced Cover User
  4 years ago
  We have the same problem. Our pays run fortnightly and falls on a Wednesday.
  - Chellie2
    Experienced User
    4 years ago
    MYOB have suggested to change the computer date to 01/07/20. I think that's too messy and may create problems later. Still waiting on hold.
pse
User
4 years ago
Hello

The way single touch payroll works is that you are supposed to lodge payrol;l dat before it is paid. Preventing companies from processing pays in June for 1 July - makes it difficult to comply with the Single Touch Payroll legislation.

Might want to rethink you decision to prevent payroll being processed in June for July.

Also prevents us from paying super in advance and getting a tax deduction a year earlier.
- DKC
  User
  4 years ago
  I too think that this is a big problem
  I always go away this time of year - I have kids and it is school holidays. I am the only person who does payroll for our business and I always set up payroll in advance before going on holiday and have done for years.
  MYOB really needs to consider the impact this has on small business at this time of year
Catherine_M
Experienced User
4 years ago
Hello,
Thank you for that information. The problem I have is that we are closing down our preschool for the school holidays and we need to process the close-down period pays today and forward date the payments in our banking app so that staff are paid during the holidays. How do I go about doing that without having to wait until the 1st July. I won't have our Director here and we need 2 people to do the pay run.
Please tell me there is a way around this...
- Tracey_H
  Former Staff
  4 years ago
  Hi Catherine_M
  
  Some clients have found that by changing the system date they were able to process the July pays early, however, this is not something that we recommend.
  
  Thinking about your specific situation I'm wondering if you could process the pays in AccountRight after you re-open? You would need to make sure the PAYG Withheld was correct and get an operational deferral for STP through the ATO Business Portal. But it may be another option for you to consider.
  - Catherine_M
    Experienced User
    4 years ago
    I don't think changing the date in the system is a solution and won't be doing that. Why on earth would you suggest that and then follow up that it's not recommended?
    
    I also don't think waiting to enter the payrun data until the 1st of July is a solution ... in my opinion that is fraught with the opportunity to make mistakes and applying for an operational deferral from STP reporting - what nonsense!
    
    I thought updates were there to make life easier, not harder! Our Director is on holidays and one of our teachers has to come in especially on the 1st July to simply ensure staff can be paid on time ... ridiculous!
Trishc
Experienced Partner
4 years ago
Tracey, I have two payrolls to run today, to be dated 1st July. How am I meant to do that?
ChezVmist
User
4 years ago
Once again MYOB you have failed us. It's 1st July and I receive a date error despite all the assurances that we could process a pay at start of FY, we can't! I will be researching new payroll programs, MYOB needs to move into the 21st century!
Catherine_M
Experienced User
4 years ago
Gee I really hope you people at MYOB are CERTAIN that we will all magically be able to process our payrolls on July 1st ... reading a previous comment where they have changed the system date and it still has not worked has me very worried ... can somebody please look into this today, as a matter of urgency???
Other preschools in our area have been telling me to move to XERO for a while now ... that is looking like a good option!
- Lynmore58
  Contributing User
  4 years ago
  Go to Xero - I have come back to MYOB after using Xero for 5 years - this screw up is absolutely ruining my payroll. Xero is far superior - none of this rolling years nonsense!
Markg2
Contributing User
4 years ago
So we made the upgrade based on MYOB's advice that this was the solutrion for payroll year-end 2020. We're now trying to set up the Jul 1 pays and run into this issue. Does anyone have a workable solution? Employees will be paid late if we hold off untill Jul 1, how can MYOB not have realised what a massive issue this would cause, the tax tables should load based on the payment date entered not the system date!! Looking for some useful advice from MYOB or other users for a work-around? Draft pays with a 30 June pay date? Tax rates haven't actually changed that I'm aware of? Then re-do on Jul 1? Anyone found a way past this monumental MYOB stuff-up?
- payrollers
  Experienced Partner
  4 years ago
  Suggestion to run pays before hand:
  Process Payroll in Myob with Payment date 30/6
  enter pays, do not hit record. Instead view and PRINT the report from "Preview Pay Details" button.
  In your internet banking copy your previous payroll to capture everyones banking details
  Date 1/7 and amend payment amounts to match the report.
  Add in to bank payment any new employees if necessary.
  Check your Bank payment equals total net pay on MYOB screen.
  Back out of MYOB payroll do not record or STP etc.
  On 1/7 use printed detail report to enter the pays and record/STP etc as usual. Ensure net pays equal what was paid :)
  When going to Prepare electronic payment - go to save the file but dont upload to the bank.
  - Markg2
    Contributing User
    4 years ago
    payrollersthat could be a workable option, thanks. Also looking at priority payments with the bank so we can guarantee payment same day if we hold off till Jul 1. Only danger is if something else goes wrong with this MYOB update on the day you're stuck
- HeatherApp
  Cover User
  4 years ago
  Hi,
  in past years I've worked the pays out manually and sent to the bank on time. Once the payroll year was rolled forward I would then put the pays through MYOB making very sure that it balanced to my manual sheet. I was so excited this year was going to be easy - should have known it was never going to be easy. Of course this was for a payroll of around 50 people - wouldn't want to be doing it for more than that. Overtime here we come
ElleB
User
4 years ago
Please do not pass this off as confusion...This is a serious error on MYOB's behalf. I am still amazed at the blase attitude we are all experiencing via phone consultants and the website. MYOB needs to seriously reconsider implementing new updates without consultation as not all are a one size fits all solution. Not impressed and will seriously consider changing accounting software providers after 20+ years following this latest issue.

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Unable to process payroll for July 2020

248 Replies

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