Forum Discussion

lmb1707's avatar
lmb1707
Partner
4 years ago
Solved

Lodging BAS IAS Online not working

Hi    I have been attempting to lodge BAS & IAS online for 2 days.  I continually receive "We’re having some technical problems and can’t open this activity statement right now. Please try again la...
  • Tracey_H's avatar
    Tracey_H
    4 years ago

    Hi lmb1707 

     

    Can you please upgrade your file to 2020.3 and attempt to lodge your BAS/IAS? If this doesn't resolve the issue, download and install the Server Edition of 2020.3 and test again.

     

    Please let me know how you get on with this.

Tracey_H's avatar
Tracey_H
Former Staff

Hi lmb1707 

 

Can you please upgrade your file to 2020.3 and attempt to lodge your BAS/IAS? If this doesn't resolve the issue, download and install the Server Edition of 2020.3 and test again.

 

Please let me know how you get on with this.

SASTA's avatar
SASTA
Experienced Cover User
4 years ago

Hi Tracey,

 

I was having this same issue and upgrading my version and company file to 2020.3 has resolved the issue. Perhaps send something out to all users of AccountRight so they know what to do? The date to lodge August IAS is next Monday!

 

Cheers,


Rebecca @ SASTA 

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    4 years ago

    Hi SASTA 

     

    I'm glad to hearing upgrading to 2020.3 has resolved the issue for you, thanks for letting us know. Unfortunately upgrading hasn't resolved it for all users, and as such, we are continuing to investigate.

     

    Please do post again if you need further assistance.

     

     

    • LibbyP10's avatar
      LibbyP10
      User
      4 years ago

      Hi I had already has 2020.3 version, so upgrading did not work for me

       

      LibbyP10

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        4 years ago

        Hi LibbyP10 

         

        I have replied to your private message regarding this. Please do let me know how you go.

    • AMMPL's avatar
      AMMPL
      Cover User
      4 years ago

      Hi, I am running 2020.3 and still having issues uploading to the portal. I need to fix this today as I want to make payments before midnight tonight.

       

      Thanks

      Tina.

      • Komal_S's avatar
        Komal_S
        MYOB Moderator
        4 years ago

        Hi AMMPL 


        Can you please send me your serial number by a Private Message so we can check what's wrong and advise accordingly.