Hi Mandy_L
If it's not letting you run the report from the 1st, what happens when you try? Are you getting a message saying that you cannot run it for pre-conversion periods?
Just as a thought, if it's wrong from Day 1. Could you confirm if the Opening Balance on the account is correct? (Setup > Balances > Opening Balances)
Might be worth opening the Find Transactions window for the account for 01/11 to 01/11 to account for any possible changes to the balances between the Opening Balance set there and the Opening Balance that would be shown if we ran the GL report for 02/11.
Keep me posted on what you find.
Hi Haydes
If i try running the report from the 1st Nov and it says its in a preconversion or a purged .
But i did check the entries made on the 1st of Nov in the find trans window and there were 2 in there that i deleted that shouldnt of been there.
IN regards to my opening balance - My opening balance was approx 3k but on the trial balance it says the opening balance is around $8k. The original opening balance for the account was changed from $10k down to $3k as my accountant had an incorrect figure. Perhaps i should of treated this differently?
In saying that i have found some problems with the electronic clearing account that could be causing the problems. I have gone back through these transcactions and paid them off through 'pay bills'and saved the ABA file. I did this with 3 seperate payments run this morning back dated to the actual withdrawal date from the main accout.
This worked for 1 of the transactions which i was then able to 'find'and match trans in my bank feed but the other 2 transactions have gone astray and i cant 'find'these trans when looking for them in the bank feed window.
I have gone through the disbursments window and the payments have been marked as paid and greyed out so they cant be changed and they dont have an accompining '"Electronic Payment'" as other payment runs do.
Could this be causing the issue?
Hi Mandy_L
I've seen an issue where reports won't let you run it on the 1st of the Conversion month, this can be fixed with a script. This won't affect any Bank Account balances however with the ability to report on 01/11 this should significantly help with finding the problems preventing your account from reconciling.
Could you send me a Private Message with:
I can then see if we can arrange for a script to be run on the file on our end or have the file come in for a fix.
You can send me a Private Message by clicking this link: <link removed>
Hi Hayden, file was sent off last week. Any idea how long it takes as i haven't heard a thing?
Also, i think some of the issue is the fact that i had the main account and electronic clearing account linked but i have also ticked them both as being a paid from account so essentially it has recorded to the electronic clearing account along with the main account causing a discrepancy there. I have since changed the recroding account from electronic to main account. How do i fix upthe past issue?
