Forum Discussion

sbfreyer's avatar
sbfreyer
Experienced User
5 years ago

Missing Prefill Data

I have imported the prefill data from the ATO for two clients which should have included Franked Dividends and Imputation Credits.   The Franked dividends have been imported into the tax return but...
sbfreyer's avatar
sbfreyer
Experienced User

Hi Theresa.

 

I am using MYOB Accountants Office 2019.0 version v5.4.32108 Plus

 

The ATO have the correct information in their Prefill Report. However, not all that informartion was transferred to my clients tax return.

 

The client has franking credits attached to their dividends but these did not transfer to the client tax return.

 

I hope this helps.

Helen-Z's avatar
Helen-Z
MYOB Staff
5 years ago

Thanks for your response sbfreyer 

 

There was an issue with the earlier version of 2019 where the pre-fill data was not importing the Imputation Credits into the return.

 

The first thing you'll need to do is update the software to 2019.0b - download the update from the my.myob.com.au website, and run it on your server.

 

Once that has been done, you will need to import the pre-fill report again into the return. That will import the figures correctly, and you should be good to go!

  • Kevin4's avatar
    Kevin4
    User
    5 years ago

    Hi Helen

     

    Our firm has updated the softwate to 2019.b and the pre-fill data is still nopt importing Imputation Credits for Joint accounts.

     

    Could you please kindly advise if there is a fix for this?

     

    Kind regards

     

    EDIT:

     

    The tax return was created pre - 2019.0b. I have tried re-downloaded the pre-fill to overwrite the existing pre-fill. It is now fixed.