Missing Super fund - onboarding
Hi,
I have an employee that has the following Super account:
Fund name: Commonwealth Bank of Australia Superannuation Savings Account
USI: 48123123124130
It is not an option in the self-onboarding.
It can be selected manually at my end, but the employee can't progress past this with their onboarding.
There was another post on here about this but I couldn't find a resolution & the thread is closed.
Thanks.
Hi scanlon,
Thanks for your post, and my apologies for the late response. If the super fund details are not showing on the employee's end during onboarding, kindly select any superfund temporarily just to send the details. You can then proceed to change it in the card file once submitted. Please see this help article for more information about: Employee self-onboardingFeel free to post again, we're happy ho help!
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl
