Employee Self Onboarding Default Super Fund

Hi Nereida_TBS,

 

Thanks for your post.

 

My apologies for the late response. We regret to hear that you're having trouble with the default super fund not appearing on the Superannuation Standard Choice Form during the self-onboarding process for new employees. We appreciate your patience with this. This issue might be due to some inconsistencies between the AccountRight Premier and Pay Super data. I'm more than happy to help you with this.

 

Here are some steps you can take to resolve this issue:

1. Update the employee to an incorrect super fund temporarily.
2. Create a $0 pay run with a $0.01 superannuation for that employee.
3. Record the $0.01 superpayment without authorization. After this step, it’s expected to show that the employee is linked to the temporary super fund in Pay Super.
4. Reverse the superpayment.
5. Reverse the pay run.
6. Update the employee to the correct super fund.
7. Create a $0 pay run with a $0.01 superannuation for that employee again, or create a genuine pay run with the intended superannuation for that employee, if paying superannuation to that employee is desirable at the time.
8. Record the super payment and authorize it if it’s a genuine payment, or don’t authorize it and repeat steps 4–5.

 

Please note that the above steps may depend on the specific details of your situation. Let me know if the issue persists, so we can assist you further.

 

 

Kind regards,

Shella