Journals no longer being created

[HethBennett]

Hi all, my payroll problems are not yet resolved. The journals are not posting to my MYOB file and if I try to log in I get the error message as attached. I really need to sort this out and would appreciate some asssitance please as my wages clearing account is getting more and more out of balance.

Cheers Heather

[Celia_B]

Hi @HethBennett 

Thank you for your post. 

The team was aware of this and found a way to resolve the error. In order to resolve it, I would recommend reinstalling the software using the below link which would the necessary files. 

https://exo.myob.com/MYOBPayroll/EAP/2023.1/MYOBPayroll2023-1.exe

Please feel free to post again. I'm happy to assist further.

If my response has answered your inquiry please click "Accept as Solution" to assist other users in finding this information.

Cheers, 

Cel 

[HethBennett]

Hi Cel, I did this and the last recorded transaction is now for 16 March. The other transactions are in my backup but when I restored using the latest backup I cannot create journals any more.

I'm really not sure what to do next!

[HethBennett · Accepted solution]

Hi there, ok I've managed to get back online but now I am getting the attached fault message. Really don't know what to do here! Thanks for any assistance.

[Celia_B]

Hi @HethBennett 

We appreciate your patience in getting back to us and providing information on your experience.

The pop-up message mentions that some account codes are missing. Kindly click on this Link, This is a helpful article where you can navigate and check for the missing codes and enter an account code. 

Please let me know how you go or if you still need further assistance with this. I'm happy to assist you. 

Best Regards,

Cel