Forum Discussion

firstresponse's avatar
firstresponse
Trusted Cover User
5 months ago

Bank Feeds down

Bank Feeds down again???
Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi all, 

 

Thanks for your post and my apologies for the late response.

 

We're sorry for the inconvenience and for the delays with bank feeds. We appreciate your patience with this matter.  We are glad to inform you all that our team has managed to resolve the situation and bank feed information should be flowing through now.


If you haven't received your data just yet please be patient as it can take a few hours for it all to be processed.

Regards,
Earl

 

LeaAllford's avatar
LeaAllford
User
3 months ago

Have not had any bank feed transactions since the 16th Feb. Do you know when this will be fixed

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    3 months ago

    Hi @LeaAllford,

     

    Thanks for your post, and welcome to the Community Forum. I hope you find plenty of helpful information.

     

    My apologies for the late reply. I understand your concern about the Macquarie Bank feed transactions. We appreciate your patience with this matter. There seems to be a technical issue that is causing a delay in the bank feed for Macquarie Bank. Our data team and the bank are currently working on this issue. However, I don't have a specific timeline for when this will be resolved, but rest assured that the transactions will be delivered to the client file once the data is available.

     

    I recommend keeping an eye on updates on the https://status.myob.com/ page from the team. If you have any other concerns or need further assistance, feel free to ask.

     

     

    Kind regards,

    Shella