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BPay Reference Showing As Incorrect
I have had a few customers recently advise that when trying to use BPay the reference number is showing as incorrect when trying to pay on their bank website. I realise that it shows as incorrect when trying to pay a different amount, however these customers are trying to pay the total balance on their invoice. Thank you.0Views0likes0CommentsSingle Touch Payroll reporting not matching with Payroll
Hi Expert, I am having issue when reconciling the Gross payment and PAYG withholding amount in Single Touch Payroll report and payroll. Firstly, my payroll activity and payroll register report are the same and the numbers are correct there. However when I try to send the data to ATO I realise the figures in Single Touch Payroll report is not the same as payroll activity/register. I have attach the screenshot with highlight number. Please assist me to sort this issue out. Thanks, Lena0Views0likes0CommentsSTP reporting error
We have to process 71 employee's payrun today, and when I entered the timesheet and everything, I click record with validated STP details, I got this message: something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us...." then I have to do 4 separate batches, which is disappointing and time wasting. Can someone please advise?1View0likes0CommentsDelete bank feed transactions
I have an alert that I have exceeded the bank feed limit. I am looking at going back to loading files and disabling bank feeds, all together. As part of this I am tempted to delete all the data for the Financial Year and then reload it from flat files. Can I delete the bank feed transactions, so I can start again? Can I work out to where the bank feeds have stopped so I can understand what manual transactions are required?4Views0likes0Comments