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URGENT PROBLEM Error Code 242 when importing sale invoices
Hi, we are a licencee of a major hire car company with 5 locations and I import sales invoices every day from files sent to us from our parent company, yesterday for the first time ever I received an Error code 242 - More than 1 customer found, sale invoice not imported. This was just for the one customer, all the others were fine and it happened again today with that same customer. I have checked the customer cards, we only have this customer in our system once, no where else. It is our major customer so this is a big problem requiring me to manually create the invoices instead if the error cannot be resolved. We cannot sustain having to do this on a daily basis. We have checked with the parent company and apparently are the only ones this is happening to, no-one else has reported an issue. What could have changed? Is it something in our accounting software program or is it something happening at our different locations and how they input the invoices. I do believe I actually need MYOB support for this one.byw_bookkeeping12 minutes agoPlace AccountRight: Import/Export & IntegrationsAccountRight: Import/Export & Integrations79Views0likes10CommentsHow do I get help with software issue
How do you get help from Myob now? There used to be a great phone number, which had always been very helpful. Today, I was trying to raise an invoice for an export order so paperwork could be completed before the cutting date on a boat. Yes, we are last minute—I get that—but these things happen. I try to add an item to an invoice, and I get an internal error message. Go to the item and try and edit it, get an error message please contact support. I have raised 2 tickets for each error with the error messages displayed and the item code in question. There has been no response to the ticket. I tried the help bot thing; nothing useful there. When I persuaded it to try and talk to a person, it said connecting you to a human, and I got an error popup on the screen stating that the chatbox was unavailable. The alert box gets stuck in a loop, and the only thing I can do is refresh the screen. I need this invoice for customs declarations and export certification, so I'm really reluctant to try and create a new temporary item and then edit the invoice at a later date.11Views0likes2CommentsAccountright Standard & Jobs
Hi all, I have been a user of Myob Accountright Plus for a long time. Recently I have simplified my business, have no staff, so now I am considering downgrading to Myob Accountright standard instead of Plus to save around $60/- per month. I am barely using any PLUS features. I do use JOB numbers to record my business expenses against different projects and I want to be able to run P&L reports on a particular project/JOB. Is this still possible if I downgrade to Myob Accountright Standard? When I am comparing different MYOB versions, I notice standard does not have "Budget by Jobs" feature. Thanks in advance.7Views0likes4Comments