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Proforma Invoice
I have been asked for a Proforma Invoice. I have tried to create a custom Invoice and change Invoice to say Proforma but it cant be done on Business Lite? If it can be done, would you be able to let me know the process or how to create one pleasekarensaccounts9 minutes agoPlace MYOB Business: Sales and PurchasesMYOB Business: Sales and Purchases12Views0likes1CommentURGENT PROBLEM Error Code 242 when importing sale invoices
Hi, we are a licencee of a major hire car company with 5 locations and I import sales invoices every day from files sent to us from our parent company, yesterday for the first time ever I received an Error code 242 - More than 1 customer found, sale invoice not imported. This was just for the one customer, all the others were fine and it happened again today with that same customer. I have checked the customer cards, we only have this customer in our system once, no where else. It is our major customer so this is a big problem requiring me to manually create the invoices instead if the error cannot be resolved. We cannot sustain having to do this on a daily basis. We have checked with the parent company and apparently are the only ones this is happening to, no-one else has reported an issue. What could have changed? Is it something in our accounting software program or is it something happening at our different locations and how they input the invoices. I do believe I actually need MYOB support for this one.byw_bookkeeping20 minutes agoPlace AccountRight: Import/Export & IntegrationsAccountRight: Import/Export & Integrations79Views0likes10CommentsHow do I get help with software issue
How do you get help from Myob now? There used to be a great phone number, which had always been very helpful. Today, I was trying to raise an invoice for an export order so paperwork could be completed before the cutting date on a boat. Yes, we are last minute—I get that—but these things happen. I try to add an item to an invoice, and I get an internal error message. Go to the item and try and edit it, get an error message please contact support. I have raised 2 tickets for each error with the error messages displayed and the item code in question. There has been no response to the ticket. I tried the help bot thing; nothing useful there. When I persuaded it to try and talk to a person, it said connecting you to a human, and I got an error popup on the screen stating that the chatbox was unavailable. The alert box gets stuck in a loop, and the only thing I can do is refresh the screen. I need this invoice for customs declarations and export certification, so I'm really reluctant to try and create a new temporary item and then edit the invoice at a later date.11Views0likes2Comments