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Account Right - Online Payments emails
Hi we are running account right and have recently starting using the online payments and everything worked for the first one and we got the email to confirm the customer had paid. We just did one a few days ago and still haven't received an email or any confirmation that the order had been paid for? Custom says it's been paid, it shows as closed in MYOB but haven't seen any email from MYOB and not showing in back account yet? Did something change on the emails being sent? Any ideas?1View0likes1CommentReconciliation undone by the recent software changes
I need to submit the March Quarter BAS, and have allocated all transactions. Now I find that the reconciled December 31st balance of my main bank account has been unreconciled, and transactions require matching again. What is going on? Are there other underlying problems? As usual ABSOLUTELY NO SUPPORT FOR CLIENTS after going to /contact us as advised by after hours telephone message. Now I am travelling for 2 days and cannot get back to this before the weekend. is the recent interface change stable? can we revert to a previous interface? Essentials - or whatever you call it now - on the web.3Views0likes2CommentsWelcome to the new Community Forum!
Good morning everyone! Welcome to our NEW Community Forum! We hope you find value in this newly upgraded space. We've simplified our board structure and have archived posts with no solutions to make it easier for you to navigate and find the answers you're after! If you have a question that's yet to be answered - feel free to start a new post! Simply click into the board that relates to your question and select "Create a post". If you have any feedback about the navigation and layout of our new Community Forum, leave a comment below - we'd love to hear from you! Feel free to reach out if there's anything you're unsure of or have any further questions! Cheers, Amanda. *Please note: You may notice that some functionality is missing post-upgrade such as your personalised profile icons. We are aware of this and are actively working to resolve it.453Views5likes12CommentsBank Feed not matching Super Payment
I have two super payments that will not match in the bank feeds in Accountright. I have checked that these payments have come out of the same account. I have expanded the date ranges and amount ranges, but nothing comes up. Message in 'find a matching transaction' is No records exist or match your criteria Super for Jan and Feb was processed in MYOB on 28.02 - Payment happened on 01.03 The bank transactions are in the Bank Feeds The MYOB Super processed amounts are in the bank register The figures match I have not done a manual reconciliation Please help! Thank you, KarenSolved3Views0likes1CommentBill to and Ship to address on invoice in web browser
I would like to suggest that you put a Bill to and Ship to option on invoices in the web browser version like there is in the desktop version as lots of people need to be able to put a different address for where the invoice or product is shipped to.104Views3likes1Comment