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DW3's avatar
DW3
User
12 days ago

Account Right - Online Payments emails

Hi we are running account right and have recently starting using the online payments and everything worked for the first one and we got the email to confirm the customer had paid.  We just did one a few days ago and still haven't received an email or any confirmation that the order had been paid for? Custom says it's been paid, it shows as closed in MYOB but haven't seen any email from MYOB and not showing in back account yet?

 

Did something change on the emails being sent? Any ideas?

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  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    12 days ago

    Hi DW3,

     

    Thanks for your post, and welcome here in the Community Forum!

     

    If you haven't received a confirmation email about your second payment yet, I've sent you a private message with the contact information of our online payments team. They can help you with this issue. You can check your private messages on the Community Forum. Just click on your avatar in the top right corner of the window and select the envelope icon.

     

    Also, our help article on online invoices and payments reports has instructions and information that generates a report to find out which customers paid online.

     

    Feel free to post again if you require further help.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. 

     

     

    Kind regards,

    Shella