Forum Discussion

INTHEHILLS's avatar
INTHEHILLS
Partner
2 years ago
Solved

Cannot record Transaction Error

I had this issue with a couple files this weekend, when split transcation, received error - an unbalance transcation may not be recorded.  Unallocated amount is 0.00   Please fix error?  
  • Steven_M's avatar
    Steven_M
    2 years ago

    Hi Everyone


    Thank you for your patience

    Just to make other users aware we have put in place a fix to the newer MYOB Essentials/MYOB Business platform that will allow users to allocate their bank transactions.


    Once again thank you for your patience while our team investigated that situation and organised a fix.

Steven_M's avatar
Steven_M
Former Staff
2 years ago

Hi INTHEHILLS 

 

Just testing a similar transaction to yourself within my environment I have been able to successfully allocate the transaction to those multiple accounts:

 

In saying that, I can see that a number of people have indicated they have received a similar situation. Wonder if someone could outline the exact process they are using to generate the allocation. In particular, does the tax values appear after selecting an account and you are removing the tax component. Getting more information and processes will help us further understand what is occurring and help replicate that situation so we can pass it across to the required team.


For those customers that may need to urgently record a transaction of this nature, using the Spend money and Recieve money windows then matching to that transaction would be the recommended approach.

  • getalifebookwor's avatar
    getalifebookwor
    User
    2 years ago

    It is for me  in transactions trying to split between GST &  GST FRE

     

    Maybe a rounding issue??  for some, that showed  -0 in red  I could change the split by a few cents and it worked without GST figure changing, ones like this can't get it to work at all 

    MYOB error.JPG

     

    Doing in bank feeds- Allocate - choose account - Tax code is set on account - choose 2nd account - different tax code - zero to allocate but wont accept as says is unbalanced

     

    seems random had plenty that worked but random ones didn't, works your way in spend money & matching but will take much more time to enter, this is why we have bank feeds to avoid this?

     

    I am a BAS agent with many transactions to process for multiple clients and clients will not be happy with extra time spent when they pay good money for MYOB subscriptions...this is a more recently upgraded file from essentials if that helps

     

    Please try fix before next BAS time :)

  • INTHEHILLS's avatar
    INTHEHILLS
    Partner
    2 years ago

    I totally agree with the other comment by (getalifebookwor (User))  that it is effecting me more  when  spilt between GST,  and NT , such recording Purchases from Service Station, fuel and also they have personal items.  Also random, not every one, clitch in system, thats needs to be fixed.

    Example showed was from another clients file, when he is not registerd for gst.

    Fixed the bug, as not only me!!

     

  • Jansmall's avatar
    Jansmall
    User
    2 years ago

    This is happening g to me as well but only happens when 3 or more accounts to allocate to

  • Steven_M's avatar
    Steven_M
    Former Staff
    2 years ago

    Hi Everyone


    Thanks for your patience and assistance while we diagnose the situation to work toward a resolution.

    We have identified that some users may experience an Unbalanced transaction error message when attempting to allocate their bank transactions. This is something that our team is currently looking into. In the meantime, the recommendation to get those transactions allocated is to manually generate the Spend money and Receive money transactions necessary and then match those to the necessary bank transactions. 

    We will be providing an update when we have one to provide. However, impacted customer numbers will be collated and passed across to the required team to help identify the priority.

     

    Once again thanks for your patience.

    INTHEHILLS Jansmall  Kohia getalifebookwor 

    • Steven_M's avatar
      Steven_M
      Former Staff
      2 years ago

      Hi Everyone


      Thank you for your patience

      Just to make other users aware we have put in place a fix to the newer MYOB Essentials/MYOB Business platform that will allow users to allocate their bank transactions.


      Once again thank you for your patience while our team investigated that situation and organised a fix.