Duplicate transactions

[Lp29]

Can someone please advise when on the dashboard under unallocated transactions when you press for that screen the transaction have been duplicated? This is a constant problem even though there have been no manual input regarding these transaction. How do you syop these duplications?

Thanks 

[Leneth_A]

Hi @Lp29

Thanks for your post. I hope you will find it to be a great resource and place of information.

In this matter, can you please attach a screenshot of what you are seeing? Also, can you confirm if this is only in the dashboard?

Please let me know if you need further help.

Cheers,
Leneth

[TheCoolShop]

I too had this problem. So i cancelled the bank feeds and now do everything manually. 

[Leneth_A]

Hi Thanks for your post. Apologies for the delayed response.

Generally, when you import bank statements and when you allocate a bank feed transaction instead of matching it to an existing transaction causing duplicate transactions.

You can find more information that will guide you about this on our help articles Import bank and credit card statements and Duplicated transactions.

Please don't hesitate to post again if you need help in the future.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth

[Leneth_A]

Hi, I would like to check back with you, If you still need help with the duplicate transactions on your bank feeds? Please let us know if you still need further assistance. We are more than happy to help.

Cheers,
Leneth