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sjl81's avatar
sjl81
Cover User
2 years ago

calculated balance and bank feed balance do not tally after todays change to new software

Hi,

 

after logging on to essentials today, I have been met with the new software interface for the first time.

 

I have one immediate issue, my calculated balance and bank feeds balance now do not tally. (difference is around $20,000 :smileysurprised:

 

Prior to the software change they were fine.

 

Can anybody help me with what I need to do to get them to tally again?

 

Thanks 

 

 

 

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  • Sam_R's avatar
    Sam_R
    Former Staff
    2 years ago

    Hi sjl81,

     

    Thank you for your post.

     

    I will leave a help article below that assists users with out-of-balance queries like this:

     

    If you need further assistance after going through the above, please do reach out. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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