Forum Discussion

FY's avatar
FY
User
2 years ago

Error while creating user

An error message always pops up "An error occurred while creating the user" when I tried creating a new user. 
Melisa_D's avatar
Melisa_D
Former Staff
2 years ago

Hi FY, 

 

Thanks for your post and welcome to the Community Forum ! Could you please provide a screenshot of the error you get and confirm the last 4 digits of your product serial number so I can take a look into this. 

  • FY's avatar
    FY
    User
    2 years ago

    Hi Melisa_D , the last 4 digits of my serial number is 2167 and I have also attached the error message for your reference.

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      2 years ago

      Hi FY, 

       

      I can see that you have owner access and should be able to invite the users, can you please clear your browser cache and try again. If this doesn't work please let me know.