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🚨 Service Disruption Update 07/05/2024
1 MIN READ We're experiencing a service disruption impacting select MYOB products. We understand some customers are facing challenges with logging into their account due to this issue. We are dedicated to resolving this issue and have our team investigating. We sincerely apologise for the inconvenience caused. For the latest information: Visit our StatusHub: [https://status.myob.com] Follow this channel for more updates We appreciate your patience and are doing everything we can to restore services as quickly as possible.140Views0likes4CommentsBusiness Documents - Desktop & Online
I use both the online and the desktop version of MYOB account right. I am happy with the document templates in the online version - Quotes, Orders, Invoices. It was easy enough to add a logo, and all the required information is on the template it provides (you cant seem to edit it much anyway). Am I missing something that this online document template, is not syncing back to the desktop version? Do I really have to go and create it again if I want consistency in document design across the desktop and web version of MYOB?Solved6Views0likes1CommentMYOB PayBy
Since the update of MYOB Online Invoice fees being applied to sales invoices on the go - our Bank feeds are not matching up with our MYOB PayBY sales invoices. Also- when I open the customer's sales invoice- the invoice still is "open". Even though when I "view all activity" it clearly shows that the customer has paid. I've done a quick search - I've made sure that our account settings are "Auto-approve bank transactions matched to MYOB transactions" and we have allocated a Ledger account for the online fees. I've run out of troubleshooting to try- could someone please advise how to get this automatically matching again to maintain efficiency?1View0likes0CommentsEntitlement in application does not equal balance on web report
I can see an employees leave entitlement in the application by going to the employee card > Payroll Details > Entitlements. On the web version I can run a report for employee leave entitlements. I have noticed that for a particular employee the application has -22.8 and the web has -15.2. My expectation is that these figures would be the same. For my card they are the same. What would be a reason for them to be different? Thanks in advance.2Views0likes0CommentsCustomer paid via Myob
A customer has paid via MYOB, I can't get into the transaction to edit the payment as it has been allocated to online undeposited funds account. I am getting an error message "This transaction type can only be viewed and edited from your desktop Accountright software". I use Business not Accountright. Can some please help me. I have emailed support as well, but given what is going on with MYOB today l thought I'd post in her as well.5Views0likes0Comments