MYOB Payroll processing error

[610153E11]

Hi,

While processing the payroll in MYOB, we are getting error like "Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: faaebb6e-9252-4bf3-a67c-e9bc2379ef5d."

I have cleared cache and history even though the error coming. Can anybody help us to resolve this error? 

[Sean_DC]

Hi  @610153E11

Thank you for your post. 

Kindly open the employee details and go to the payroll details section. Open the Leave tab and click Save. This should update the background information to allow the pays to be recorded. If you receive the same error after clicking Save on the Leave tab, clear the cache on the browser or try a different browser and try to run the pay run again. This has been a known error and is still being investigated by the team.

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.