PURCHASES - CREATE PURCHASE NOT WORKING - please fix asap

[Mary11]

Hi there

PURCHASES - CREATE PURCHASE NOT WORKING - error message

"Something went wrong - try refreshing your browser"

I've refreshed the browser and have shut down the computer & logged in again but the same problem occurs.

Can you please fix it asap

Thank you

[Tracey_H]

Hi @Mary11 

Thanks for your post. We typically see that error when trying to create bills if the linked payables account hasn't been selected. To check this:

• go to Accounting>>Manage linked accounts>>Purchases tab
• check the Liability account for tracking payables field has an account selected

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.