Processing Supplier Return on Closed Bill

[maustin]

I purchased something from a supplier, but had to return it because it was not correct.

The Bill I created for the purchase is closed, and so I am trying to work out how to process the return.

I followed these instructions: https://help.myob.com/wiki/display/myob/Processing+supplier+returns

which in effect says to create a new bill on the same supplier with negative amounts, but when I go to save it, I get these errors:

An unrecognised error occurred - PurchaseEvent_NotMatchLiabilityAccountForTrackingPayables An unrecognised error occurred - PurchaseEvent_NotLiabilityAccountWarning An unrecognised error occurred - CommonRules_DecimalMinValue

So, not sure what's going wrong.  Anyone able to help out?

Thanks,

Mike

[Yanike_S]

Hi @maustin 

Thanks for your post. 

Have you tried using a negative number of units and a positive unit price amount to create the negative line?

Let me know if this worked for you. If this doesn't work, could you please sent me a screenshot of the bill and the error message you are seeing?

[maustin]

Hi Yanike,

That helped get around my errors, so I now have a negative dollar Bill in the system.

But I can't seem to get that to match up to the corresponding deposit into my bank account when I try and match the deposit to the negative dollar purchase.  I'm not sure if MYOB recognises a negative dollar Bill as being the same as a deposit into my account

Do you know how I can fix this error?

Regards,

Mike

[Yanike_S]

@maustin 

Hi Mark,

It sounds like you have created the supplier return (a negative $ purchase). You would now have to process this and mark the return as a refund from the supplier: Processing supplier returns. 

When I follow these steps, I end up with a Withdrawal and a Deposit in my Reconcile Accounts:

Now you should be able to match the deposit to the deposit in your bank account.

[maustin]

Hi Yanike,

Unfortunately that's not working for me.

When I go to Supplier Returns, there's is nothing there for me to select.

Regards,

Mike

[Yanike_S]

Hi @maustin 

If there is no Supplier return it seems that something has gone wrong with creating your Supplier return. Do you see your Supplier return if you go to Purchases>>Bills? 

If you don't see a negative amount, I suspect there is is an error when saving your Supplier return (negative $ purchase), what is the error message on the top of your screen when you try to save this?

[maustin]

Hi Yanike,

Yes, I can see the "Supplier Return" in my list of Bills.  I've included a screen shot here, along with a screen shot of the actual Bill in entered.

Note that if I try and enter the bill as a positive quantity with a negative dollar amount for each line item, it comes up with an error: "An unrecognised error occurred - CommonRules_DecimalMinValue".  So, I have to put it in as negative quantities of a postive dollar amount.

[Yanike_S · Accepted solution]

Hi @maustin 

Thanks for the screenshot.

The reason your Supplier return does not show up in Supplier returns is because the bill is closed, which means that Balance due is $0. This means that the balance has already been applied to another transaction.

To find out where this has gone, go into that bill and select Activity history. Here you can see the linked transactions and possible linked bank accounts (click into the transaction number to find more information).

[maustin]

Hi Yanike,

OK, that's fixed it for me - thankyou!

What I don't quite understand is that if I process a payment (for a Bill or an Invoice) within MYOB, essentially closing that Bill/Invoice, its not always possible to subsequently match the bank feed transaction to the appropriate Bill/Invoice.

If I wait until Bank Feeds updates my Bank Transactions, then match the bank transaction to the Bill/Invoice, everything seems to work OK.

I guess I just need to be a bit more patient, and wait a few days for the bank feeds to update and then I can go and match bank transactions to Bills/Invoices and have everything work reliably

Cheers,

Mike

[Yanike_S]

@maustin 

Hi Mike,

Glad to hear that fixed it for you.

And yes, you are correct in that you will have to wait for the bank feeds to update before you can to match your bank transactions to your bills/invoices.

Don't hesitate to use the forum again for any future questions.