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Re: Deleting a supplier return

LCrowhurst
Trusted Cover User
544 Posts
Trusted Cover User
Australia
Trusted Cover User

544Posts

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Re: Deleting a supplier return

 

How do i create a customer return/refund? 

used to be able to do this in the old MYOB,,,,cant see how to do it in the new?

2 REPLIES 2
ChrisMYOB
MYOB Moderator
1,545 Posts
MYOB Moderator
MYOB Moderator

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173Solutions

Re: Deleting a supplier return

Hello @LCrowhurst 

 

Thank you for your question. 

 

Creating a customer return is made by making a negative invoice, which you can either apply the return to an unpaid invoice or issue a refund.

 

For this process, it is done through the Sales menu and choose Invoices. Create an invoice ann the Units field, and enter how many of the items are being returned (as a negative number). For example, if 5 items are being returned, enter -5.

I have linked our Help Article on creating customer returns which cover the entire process of creating an invoice.

 

If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.

 

 

Kind regards,
Chris

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LCrowhurst
Trusted Cover User
544 Posts
Trusted Cover User
Australia
Trusted Cover User

544Posts

84Kudos

3Solutions

Re: Deleting a supplier return


@ChrisMYOB wrote:

Hello @LCrowhurst 

 

Thank you for your question. 

 

Creating a customer return is made by making a negative invoice, which you can either apply the return to an unpaid invoice or issue a refund.

 

For this process, it is done through the Sales menu and choose Invoices. Create an invoice ann the Units field, and enter how many of the items are being returned (as a negative number). For example, if 5 items are being returned, enter -5.

I have linked our Help Article on creating customer returns which cover the entire process of creating an invoice.

 

If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.

 

 


this is  different to how i used to do them in the old System (as I would create a customer return (a credit note) and apply it to a invoice)....its not always related to items been returned. 

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