Deleting a supplier return

[LCrowhurst]

How do i create a customer return/refund? 

used to be able to do this in the old MYOB,,,,cant see how to do it in the new?

[ChrisMYOB]

Hello @LCrowhurst 

Thank you for your question. 

Creating a customer return is made by making a negative invoice, which you can either apply the return to an unpaid invoice or issue a refund.

For this process, it is done through the Sales menu and choose Invoices. Create an invoice ann the Units field, and enter how many of the items are being returned (as a negative number). For example, if 5 items are being returned, enter -5.

I have linked our Help Article on creating customer returns which cover the entire process of creating an invoice.

If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.

[LCrowhurst]

---

@ChrisMYOB wrote:

Hello @LCrowhurst 

Thank you for your question. 

Creating a customer return is made by making a negative invoice, which you can either apply the return to an unpaid invoice or issue a refund.

For this process, it is done through the Sales menu and choose Invoices. Create an invoice ann the Units field, and enter how many of the items are being returned (as a negative number). For example, if 5 items are being returned, enter -5.

I have linked our Help Article on creating customer returns which cover the entire process of creating an invoice.

If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.

---

this is  different to how i used to do them in the old System (as I would create a customer return (a credit note) and apply it to a invoice)....its not always related to items been returned.