Unpaid invoices report not loading

[acj]

Hi,

We are having issues loading certain reports. See attached picture for the Unpaid invoices report.

Our list of issues with MYOB Business is growing by the day, with no one responding to our issues. We can't do this for much longer - it is impacting our operations.

[acj]

Exactly the same issue with the unpaid bills report. 

[acj]

hi - 3 days and no reply. It is end of month and critical that we have access to these reports. 

[Sean_DC]

Hi @acj 

I'm glad to assist you with this.

There could be a few reasons for the Unpaid Invoices/Bills to not show. One of the possible causes of this error is when the customer or supplier does not have an email address indicated. To check, you will need to go to Contacts >> Click on the Customer/Supplier name >>  enter the email address in the Email (To) field.  

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

[acj]

How do I check who it is? we have thousands of contacts.

Note that we have not had this issue in the past and it is these 2 specific reports that that won't load.

Regards

Andrew

[Sean_DC]

Hi @acj 

You can also run a report for Contacts (Reporting >> Reports >> Business >> Contacts). This will list your customers with their details including their email address if there is any. You can send me a private message if you're still having trouble loading your report. Please include the following details:

• Serial Number
• Account Name (Company Name)
• Your full name and email address
• Error Log