My Google 2FA App has lost MYOB

[brbw]

Hello

Our Admin Manager uses the Google app for 2FA.  the app has removed MYOB and there is no access to login. We have tried on line help and also a phone call to MYOB, who have advised us they no longer help with 2FA over the phone.

Any suggestions how our Admin can get back into their account?

Thank you

[Genreve_S]

Hi @brbw, 

Thanks for reaching out. 

Sorry to hear about your difficulties with logging in. The 2fa change service could now be located inside the Myaccount of your MYOB. 

Let us know if you run into any problem and need assistance. We're happy to help. 

Cheers,

Genreve

[brbw]

Hello Genreve

Thank you for replying.

Can you please tell me how to get into myob so that I can access MYaccount and fix the problem.

My 2FA for MYOB is no longer in my Google Authenticator App.

I spoke to customer service yesterday and they are unable to help.

[Doreen_P]

Hi, @brbw 

Thanks for your response.

To fix the issue, the Administrator may need to log in to their MyAccount. Once logged in, under the "I want to..." list, select Reset my 2FA then follow the prompts. Please refer to the screenshot below.

You may also check The Help Article Setting up two-factor authentication on a new phone for further information.

Please let us know if you require any further assistance with this.

Best regards,

Doreen

[brbw]

Hello

Thank you for the reply and screenshot

As I have tried to explain we cannot access 2FA as it is missing from the google authenticator app. Also the administrator did log in and the login is missing as well and will not allow us to reinstate it.

We previously followed the screenshot instructions that you sent.

This is very frustrating

[Celia_B]

Hi @brbw 

Thanks for your post. 

We appreciate your patience on this issue and thank you so much for getting back to us and sharing an update on the issue. It seems that you were still having difficulties accessing the 2fa. Sorry for the inconvenience caused you. 

My recommendation for this is to do the basic troubleshooting like clearing the cache, Then, On the browser, Kindly type in myaccount.MYOB.com and you will be prompted to your dashboard. When on the dashboard click on reset 2fa, you'll need to Sign In to MYOB. Please make sure that the email address is the email associated with your MYOB account, After resetting the 2fa you can check it on your email. 

Please let me know how it goes. And if you need further assistance, We're happy to assist you. 

Kind Regards, 

Cel;
 

[brbw]

Hello

We seem to be going around in circles

I have previously done all of that you suggested. 

I cannot login to MYOB as it is not allowing me to. 

My email address is correct.

If I cannot login to MYOB with my email address then how can I reset my 2fa.

I have asked the administrator to re add me and they are unable to and we do not know why.

Is there a solution?

[Celia_B]

Hi @brbw 

Thank you so for getting back to us. Let me go ahead and look into this for you. 

Can you please send me more details on your account via Private Message with your Serial number, Business name, Email address associated with your account so I can investigate on this. 

Waiting for your response. 

Regards, 

Cel

[brbw]

How can I contact you from private messages if I cannot log into my account?

[Celia_B]

Hi @brbw 

Thank you for getting back to us. 

Your patience is very much appreciated, We have granted you an access to our private message. You can now start sending the details through our private message so we can assist you with your concern. 

You can access your private messages when signed into the Community Forum by clicking on your avatar on the top right-hand corner of the window > select the envelope icon.

Or just simply click on the highlighted word Private Message. And please provide me your Serial number, Business name, Email Address associated to your account. 

I'll wait for your response. 

Thanks, 

Cel