Unable to log into Team app

magyarkuki
Experienced Cover User
15 Posts
Experienced Cover User
Australia
Experienced Cover User

15Posts

0Kudos

0Solutions

Unable to log into Team app

I am an "approving manager" in Myob Teams however the app has logged me out and won't allow me to log back in. 

 

I've cleared the app cache and data as well as uninstalled and reinstalled the whole app. Still nothing.

 

The credentials being entered are correct and I can log in on desktop to both MYOB Business and Teams. So the fault lies in the app.

 

What else can I do to be able to use the app again?

7 REPLIES 7
Genreve_S
MYOB Moderator
2,877 Posts
MYOB Moderator
MYOB Moderator

2,877Posts

90Kudos

366Solutions

Re: Unable to log into Team app

Hi @magyarkuki,

 

Thank you for reaching out. Based on the information provided, it's challenging to pinpoint the exact cause of your login issue. However, here are a few steps you can try:

  1. Re-install the Teams app: This can help if the issue is related to the app's installation on your device.
  2. Clear the Teams app cache: Sometimes, cached data can cause login issues. You can find instructions on how to clear the Teams cache for both Windows and Mac operating systems in this article: Microsoft Teams Troubleshooting - How to clear the Teams Cache.
  3. Check your user access: Ensure that your user access hasn't been altered in any way.

If the issue persists after trying these steps, it would be helpful if you could provide us with a screenshot of the error message or any additional information. This will assist us in investigating the possible causes of the error message.

 

Feel free to create a new thread if you require any other assistance.

 

Thanks,
Genreve

magyarkuki
Experienced Cover User
15 Posts
Experienced Cover User
Australia
Experienced Cover User

15Posts

0Kudos

0Solutions

Re: Unable to log into Team app

As per the original thread, points 1 & 2 have already been attempted. 

 

Given I can log in on desktop, that also renders point 3 useless. 

 

Screenshot attached. Please advise

 

 

Screenshot_2024-04-03-11-01-34-08_b257fa836d189536a3d7054129409966.jpg
Genreve_S
MYOB Moderator
2,877 Posts
MYOB Moderator
MYOB Moderator

2,877Posts

90Kudos

366Solutions

Re: Unable to log into Team app

Hi @magyarkuki

 

Appreciate your understanding and patience. It appears that your current position as an approving manager may be interfering with your ability to log into MYOB Teams. A possible workaround could be to create a temporary card file to act as the approving manager, while changing your existing employee card to a non-approving manager.

 

This change could potentially resolve the login difficulties you're encountering with MYOB Teams.

 

Please keep us updated on the outcome, or if you need any more help.

 

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

 

Thanks,
Genreve

magyarkuki
Experienced Cover User
15 Posts
Experienced Cover User
Australia
Experienced Cover User

15Posts

0Kudos

0Solutions

Re: Unable to log into Team app

I have also unsuccessfully followed that step previously ie. deleting myself entirely from Teams, re-adding and still unable to log in.

 

If I change my existing employee card to a non-approving manager, how does that help me with the managerial permissions? ie. I need to be able to see everyone's roster, leave requests etc .

 

If I change the status, I only have employee permissions which are pointless

Let's not forget this was working fine up until a few weeks ago

Doreen_P
MYOB Moderator
3,306 Posts
MYOB Moderator
MYOB Moderator

3,306Posts

170Kudos

353Solutions

Re: Unable to log into Team app

Hi @magyarkuki,

 

In addition to the information that Genreve provided, kindly create first a dummy employee card file and add it to MYOB Team as an approving manager. Once done, remove your existing access as an approving manager and use the dummy employee card file instead. This is the reason why an error message is being received when you're trying to log in to MYOB Team app.

 

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

 

Best regards,

Doreen

MYOB Community Forum

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Accept it as a Solution
Leave a to tell others

magyarkuki
Experienced Cover User
15 Posts
Experienced Cover User
Australia
Experienced Cover User

15Posts

0Kudos

0Solutions

Re: Unable to log into Team app

There's no real logic to the below but I've managed to log in. 

 

However as an "Approving Manager", I still can't see my staff roster. It just says "no results found - try different filters..."

Except when you try and filter, the arrows don't provide you with any selection to filter. Oddly though, leave requests are visible

Please advise why I can now not see my staff's roster or even select any of them

Genreve_S
MYOB Moderator
2,877 Posts
MYOB Moderator
MYOB Moderator

2,877Posts

90Kudos

366Solutions

Re: Unable to log into Team app

Hi @magyarkuki

 

Thank you for the response. 

 

For the issue you're experiencing, it would be best to contact our support team as it may require a more detailed troubleshooting process. You can access our support resources at myob.com/support or myaccount.myob.com. Here, you'll find MOCA, our virtual assistant, ready to assist with your queries. If MOCA is unable to provide the help you need, you'll be automatically redirected to our live chat team.

 

Please don't hesitate to start a new thread if you need further assistance.

 

Thanks,
Genreve

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post