Default account codes

[barbwire]

Hi

we have recently changed from the desk top version Account Right where my suppliers had default account codes.

Now in the web version most of my suppliers do not have a default account code which makes data enty take that much longer.

Why does an odd supplier have the account code but most do not?

[Celia_B]

Hi @barbwire 

Thanks for posting. Can you please confirm that the default account code that you are referring to is the supplier expense code?

Upon checking, I can see that a fix should have been done in the background for this issue, If you are still having difficulties. Can you please try to log in from another web browser or clear your browser cache and try again?

Please let me know how you go.  Please feel free to post again. I'm happy to assist you further. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Best Regards. 

Cel

[MKemp]

Hi Cel,

I am having the exact same problem as @barbwire . I opened in MS Edge to see if the default supplier code would load but it does not. I am currently working within Chrome. I agree with it being annoying when entering data. It was working and stopped months ago.

Michelle 

[MKemp]

Hi Cel,

Since my last message I have just worked out when it works and when it doesn't. If the Supplier name defaults from the imported invoice then the Supplier Account code does not appear. If you reselect the Supplier name then the Account code appears. Not a solution but at least we know why it is happening.

[barbwire]

I will try this. I woudl have thought MYOB could apply a fix tho this issue?

[barbwire]

Yes its the supplier expense code that I am referring too.

I have tried all the suggested fixes and it hasn't helped.

[Celia_B]

Hi @barbwire 

Thanks for replying to this post, and apologize that I was not able to reply to you right away. 

I just wanted to follow up on this issue. May I know how you go?

You can set a default expense code for a supplier by opening that supplier from the all contacts menu. Within the supplier contact, the default expense account can be selected from the Expense account field dropdown. 

This issue has already been fixed and has been rolled out in the background. If you still received the same issue feel free to contact us again. We're happy to assist you. 

If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

Best Regards, 

Cel

[barbwire]

I am still having the same issue. 

The work around is still choosing another supplier, then changing back to the original. When I do this the account code comes up.

Surely this can't be too difficult to fix?

[Celia_B]

Hi @barbwire 

Thank you so much for getting back to us and provide the update on the issue. 

According to the updates, the problem is now being investigated by our product teams, in the meantime, the team suggested manually linking expense code or by reselecting the supplier name makes the account code appears. 

Our apologies for the inconvenience. 

Feel free to post again if further assistance is required. I'm happy to help. 

If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

Cheers, 

Cel