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barbwire's avatar
barbwire
Experienced Cover User
2 years ago

Default account codes

Hi

we have recently changed from the desk top version Account Right where my suppliers had default account codes.

Now in the web version most of my suppliers do not have a default account code which makes data enty take that much longer.

Why does an odd supplier have the account code but most do not?

 

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  • Celia_B's avatar
    Celia_B
    MYOB Moderator
    2 years ago

    Hi barbwire 

     

    Thanks for posting. Can you please confirm that the default account code that you are referring to is the supplier expense code?

     

    Upon checking, I can see that a fix should have been done in the background for this issue, If you are still having difficulties. Can you please try to log in from another web browser or clear your browser cache and try again?

     

    Please let me know how you go.  Please feel free to post again. I'm happy to assist you further. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Best Regards. 

    Cel

     

     

     

    • MKemp's avatar
      MKemp
      Experienced Partner
      2 years ago

      Hi Cel,

       

      I am having the exact same problem as barbwire . I opened in MS Edge to see if the default supplier code would load but it does not. I am currently working within Chrome. I agree with it being annoying when entering data. It was working and stopped months ago.

       

      Michelle 

      • MKemp's avatar
        MKemp
        Experienced Partner
        2 years ago

        Hi Cel,

         

        Since my last message I have just worked out when it works and when it doesn't. If the Supplier name defaults from the imported invoice then the Supplier Account code does not appear. If you reselect the Supplier name then the Account code appears. Not a solution but at least we know why it is happening.

    • barbwire's avatar
      barbwire
      Experienced Cover User
      2 years ago

      Yes its the supplier expense code that I am referring too.

      I have tried all the suggested fixes and it hasn't helped.

      • Celia_B's avatar
        Celia_B
        MYOB Moderator
        2 years ago

        Hi barbwire 

         

        Thanks for replying to this post, and apologize that I was not able to reply to you right away. 

         

        I just wanted to follow up on this issue. May I know how you go?

         

        You can set a default expense code for a supplier by opening that supplier from the all contacts menu. Within the supplier contact, the default expense account can be selected from the Expense account field dropdown. 

         

         

        This issue has already been fixed and has been rolled out in the background. If you still received the same issue feel free to contact us again. We're happy to assist you. 

         

        If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

         

        Best Regards, 

        Cel