Invoice - Activity History no longer working
Hi there. the Invioce - Activity History is no longer working and is causing me problems when following up unpaid invioces. How long do we have to wait for basic fixes?
Forum Discussion
Hi Grioli
If the Activity column shows as Emailed this would indicate that the invoice has been emailed to the customer. However, if the customer is opening the PDF that is attached to that email, the activity history will not update, as the PDF is a copy of the invoice and not connected to the online invoice.
The Activity column will only update to Viewed when the invoice has been viewed online.
If you need assistance with other issues please do start a new post with detailed information and we'll be happy to help.
I now delete (when I remember to do it) the attached invoice so that customs now have no choice but to view online.
This automaticaly updates the activity colmum to viewed or downloaded.
Thanks for the tip! I have only just relised i could actually delete it. But didnt actually relise that this was the actuall problem of why i was no longer seeing email activity.
I spent hours on the phone with MYOB trying to sort this problem and asking why i cant see email activity.
I dont know why MYOB could not just tell me to do that as a solution to the problem.
Thanks again for your help!
