Invoice not correctly pulling GST Amount

VijaA · February 2023

Hi,

When I try to Create a Bill from a Reece invoice in my intray, the amounts that populate are all the net price prior to GST. I can't find a way to correct this short of re-doing the whole invoice from scratch.

I don't have this issue with Bunnings invoices.

Cheers,

V

SamaraM · February 2023

Hi V (@VijaA)

Welcome to the Community Forum. It sounds like the system may be having trouble reading the document when it's importing the information in to Essentials.

To investigate further, would you be able to reply with a copy of the document and the In Tray window showing the same details along with the last 4 digits of your Serial Number?

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Samara

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Bookone_Pty_Ltd · February 2023

Hi V

I'm not 100% sure of your issue, but possibly, check the Supplier Card File under the Buying Details tab.

Make sure that the "Use Suppliers Tax Code" is unticked. If the Tax Code is marked FRE under this card then it will always pull in that code.

I prefer to code GST per the account and only use the Supplier Tax Code function if the Supplier differs from the norm.

Regards

Paddy