Forum Discussion
SamaraM
2 years agoFormer Staff
Hi V (VijaA)
Welcome to the Community Forum. It sounds like the system may be having trouble reading the document when it's importing the information in to Essentials.
To investigate further, would you be able to reply with a copy of the document and the In Tray window showing the same details along with the last 4 digits of your Serial Number?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.