Invoices

[Vic3]

Can someone please help.

On the old format you could create a supplier return and process the return directly to outstanding invoices. Now you can't and the way it says to do it is not working. 

Thanks

[Steven_M]

Hi @Vic3 

With the MYOB Business platform, when you do have a supplier return situation you would just enter a negative bill for that supplier. This would make that bill a debit and appear in the Purchases>>Supplier return section where it can be applied to another purchase or a refund recorded. Help Article: Creating supplier returns & Processing supplier returns would be able to assist with that process.

I gathered from your message that you have already attempted that process and encountered it not working. Would you mind expanding on what is not working as expected? i.e. are you encountering an error message? Not understanding a process?...

Unsure if this is your situation but a common one that comes up is when creating the supplier return you want to ensure that you are entering No. of units as a negative, not the Unit price. So if you are not having a situation where you are having trouble getting it to a negative bill try entering the No. of units as a negative.