Online invoice payments

[Deb_Woo]

Hello

I'm trying to access the Online invoice payments report - Transaction details in MYOB Essentials, but keeps coming up with this.

"Looks like you don't have permission to access this page"

Shouldn't I have access...as it is my payments coming in ?

[Hannah_V]

HI @Deb_Woo 

Thank you for your post. The error message pertains to the user's access to a specific page.

If you're still having problems with this, can you please try to check the Email that you used upon signing in? 

You can also check this Helpful Article user access 
 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,

Hannah

[Deb_Woo]

Hello Hannah

I am the administrator, so I should have access.  I use to be able to see this !

[Deb_Woo]

Hello Hannah

I have fixed the access issue, I now have access.   Why I was needing it was because I have 2 payments that have come in and I didn't know who they were from.

I have found one payment MYOB000006....which is for 2 different creditors who have paid on the same day I guess. I don't understand why they are batch together under one payment ?  Shouldn't they have been separate payments ?

I cannot find the other one ?

[Hannah_V]

Hi @Deb_Woo 

If you are set as administrator, I'll be needing to check further here on the system why you are having that error.

Can you please send me a private message providing this information:

• Serial Number
• First and Last Name
• Company Name

Thank you!

[NikkiH]

So annoying when they batch them together! If its an online payment surely the program could allocate it to the correct invoice. I have one that I just can not figure out at the moment because thats all it says "MYOB000006..." so frustrating

[Deb_Woo]

I hear you,  having the same problem.  Makes no sense, if payments are made by different company's should come into our accounts separately.  Also with the Invoice no: / or Company name......not just MYOB000006 !!!

[Sharon350]

Can I ask how you fixed this, please? I am desperate, I've been on the phone literally all day (still on hold now!) to support and they cant fix it.... I need the report to do my bank reconciliation and there are payments that I have no idea who they are from. :-(

[Hannah_V]

Hi @Sharon350 thank you for your post. Apologies for the experience you had.

You may check this Helpful Article: Online invoice payment reports

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information

Regards,

Hannah

[NikkiH]

Tried that but keep getting a "something went wrong" alert like when trying to access bank feeds again today...getting rather annoying that we are paying for something that is not working properly all too often!